1. Definitions
For the purposes of these Terms of Service (the “Terms”):
- “MotNorwich”, “we”, “us” or “our” means the operator of the website located at motnorwich.net and any associated subdomains.
- “Site” means the website accessible at https://www.motnorwich.net and any content, features, or services provided through it.
- “User”, “you” or “your” means any person who accesses or uses the Site.
- “Services” means the online information, tools, booking or enquiry functionalities, and any other features made available on or through the Site.
- “Content” means any text, graphics, images, software, data, compilations, trademarks, logos, video, audio, design, layout, and other material available on or through the Site.
- “User Content” means any information or material submitted, posted, uploaded, or otherwise provided by a User via the Site, including reviews, messages, and enquiries.
Effective date: 14 December 2025
2. Acceptance of These Terms
By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Site. If you use the Site on behalf of a business or organisation, you represent and warrant that you have authority to bind that entity to these Terms.
We recommend that you print or save a copy of these Terms for your records.
3. Scope of the Site and Services
The Site provides information about MotNorwich and may offer functionality to make enquiries or request, reserve, or schedule services (for example, vehicle inspections or related appointments). All bookings, quotations, and availability displayed on the Site are subject to confirmation and may be changed or withdrawn at any time. Information on the Site is provided for general information purposes and does not constitute professional advice.
The Site may be updated, suspended, or discontinued without notice. We do not guarantee that the Site, or any Content on it, will always be available or be uninterrupted.
4. Eligibility and Account Security
You must be at least 18 years old to use interactive features such as enquiries or bookings. If you create an account or use any credentials on the Site, you are responsible for keeping your login details confidential and for all activity under your account. You must notify us promptly of any suspected unauthorised use or security breach.
5. Acceptable Use
You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
- Use the Site in any way that breaches applicable laws or regulations or infringes third-party rights.
- Submit any defamatory, obscene, offensive, discriminatory, or otherwise objectionable User Content.
- Upload or transmit viruses, malware, or other harmful code; attempt to gain unauthorised access to the Site, servers, data, or related systems; or probe, scan, or test vulnerabilities.
- Copy, scrape, harvest, reproduce, distribute, publicly display, or create derivative works from any Content except as expressly permitted by these Terms or by law.
- Use any automated means to access or interact with the Site without our prior written consent.
6. Intellectual Property
The Site and all Content are owned by or licensed to MotNorwich and are protected by copyright, trademark, database, and other intellectual property rights. All rights are reserved.
Provided you comply with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Site for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content except as permitted by law (such as for temporary caching or personal viewing) or with our prior written permission.
“MotNorwich” and any associated logos are trade names or trademarks of MotNorwich. You must not use them without our prior written consent.
7. User Content
If you submit User Content, you:
- Warrant that you own or have all necessary rights to submit it and that it does not infringe any third-party rights or violate any law.
- Grant MotNorwich a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with the Site and our business, in any media now known or later developed.
- Agree that we may remove or refuse to publish any User Content at our sole discretion.
8. Third-Party Services and Links
The Site may contain links to third-party websites, services, or resources. We do not endorse, control, or assume any responsibility for third-party content or services. Your use of third-party sites is at your own risk and may be subject to separate terms and privacy policies.
9. Information Accuracy and Availability
We strive to ensure that information on the Site is accurate and up to date, but we do not warrant the completeness, accuracy, reliability, or availability of the Site or any Content. Schedules, prices, promotions, and service details may change without notice. We may correct errors or omissions at any time.
10. Disclaimers
The Site and Content are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted, secure, or free from errors or viruses.
11. Limitation of Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
Subject to the foregoing, we shall not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill, or reputation; (e) loss or corruption of data; or (f) any indirect or consequential loss. If you are a consumer, we are responsible only for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
To the extent permitted by law, our total aggregate liability to you for any claims arising out of or in connection with the Site or these Terms shall be limited to the greater of £100 or the total amount (if any) you have paid to us for chargeable Services via the Site in the twelve months preceding the event giving rise to the claim.
Nothing in these Terms affects your statutory rights as a consumer.
12. Personal Data and Privacy
We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We may collect and process the following categories of data: identification and contact details (such as name, email address, phone number), booking or enquiry details (such as vehicle information, preferred dates, service requests), communications you send to us, and technical data (such as IP address, device identifiers, browser type, pages viewed, and cookies or similar technologies).
We process personal data for purposes including: providing and administering the Site and Services; handling enquiries, bookings, and customer service; personalising user experience; security, fraud prevention, and diagnostics; complying with legal obligations; and, where permitted, sending service-related or marketing communications. Our lawful bases include performance of a contract, legitimate interests (such as improving the Site and preventing fraud), compliance with legal obligations, and consent where required.
We may share personal data with service providers who help operate the Site and deliver Services (for example, hosting, IT support, communications), with professional advisers, and with authorities where required by law. If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place.
We retain personal data only for as long as necessary for the purposes set out above and to meet legal, accounting, or reporting requirements. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
You have rights to request access to your personal data, rectification, erasure, restriction, data portability, and to object to processing, as well as the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with the UK Information Commissioner’s Office. To exercise your rights or raise privacy questions, contact us using the contact details published on the Site.
13. Security
We use reasonable measures designed to protect the integrity and security of the Site and your data. However, no system is completely secure. You are responsible for implementing suitable safeguards on your devices and networks, including up-to-date antivirus software, and for keeping any account credentials confidential.
14. Suspension and Termination
We may suspend or terminate your access to the Site, without liability, if we reasonably believe that you have breached these Terms or applicable law, or if we need to do so for security, maintenance, or operational reasons. Upon termination, the rights granted to you under these Terms will cease immediately, but the following will survive: Sections 6 (Intellectual Property), 7 (User Content licence), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Personal Data and Privacy), 16 (Applicable Law and Jurisdiction), and 17 (General).
15. Changes to the Site and to These Terms
We may update these Terms from time to time. When we do, we will revise the Effective date at the top of this document. Changes take effect when posted on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Site.
16. Applicable Law and Jurisdiction
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.
17. General
- Entire agreement: These Terms constitute the entire agreement between you and MotNorwich regarding your use of the Site and supersede all prior understandings relating to the subject matter.
- Severability: If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall remain in full force and effect.
- No waiver: Any failure or delay by MotNorwich in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.
- Assignment: You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time.
- Third-party rights: Except as expressly stated, no person other than you and MotNorwich has any rights to enforce any term of these Terms.
- Notices and contact: Notices to MotNorwich should be sent using the contact details published on the Site. We may provide notices to you by posting them on the Site or by using any contact details you have provided.
- Headings: Section headings are for convenience only and do not affect interpretation.